Most in–stock items ship within 2-3 business days of ordering. Please note that we do not ship on Saturdays, Sundays or US holidays.
Occasionally, items may be out–of–stock or backordered. You will be alerted in both instances, and in the event of a backorder, will be provided an approximate date of shipment. Usually they take 2-3 weeks to be shipped out if the item is backordered. You will be informed if an item is backordered when you add it to your basket or within 5 days of placing your order.
SHIPPING COSTS + METHODS (DOMESTIC)
Order Total Method Cost Expected Arrival
$1-$100 USPS First Class $5 5-8 business days once order is placed
$1-$49 USPS Priority $8 2-4 business days after oder is placed
$100+ USPS First Class Free 5-8 business days once order is placed
$200+ USPS Priority Free 3-6 business days once order is placed
SHIPPING COSTS + METHODS (INTERNATIONAL)
$1+ USPS First Class $12 1-4 weeks
$1+ USPS Priority $28 6-10 business days
Orders are shipped pending availability of the items.
For items in stock, orders ship from Bend, Oregon within 2-3 business days from the day the order is placed.
If the item is marked as OUT OF STOCK please allow a 3-4 week shipping window. Our items are handmade in Turkey, so if this is an urgent matter please contact us and we will try to expedite fulfillment.
Orders within the U.S. ship via First Class Mail or USPS Priority Mail
We suggest choosing shipping via USPS Priority for international orders. We are not responsible for any duties/and or import taxes if applicable. First Class is available and less expensive, it takes longer to deliver and tracking is not available.
If shipments are returned to us due to a non-deliverable address / if customer was not there to receive it, buyer is responsible for re-shipping costs.
For all other situations, we will do our best to help you and evaluate your situation on a case to case basis.
We are happy to offer you an exchange if you are not happy with your purchase! Items must be returned to us 5 business days upon its arrival for store credit only.
Items sent in for an exchange it be unused and in its original packaging (cellophane bag + fabric pouch).
Once we receive returned items, we will send you an email with store credit which can be used to purchase any of our items through our website once the return is processed.
Your store credit never expires!
Shipping + handling charges are not refundable.
RETURNS + EXCHANGE POLICIES
If the product has a manufacturer's defect, please contact us within 3 business days upon receipt of the product
Please return item in its original packaging
We will replace it at no cost
Because we love happy customers, we always make it our best effort to design, manufacture and deliver great quality pieces. However, we are aware that sometimes mistakes are made.
Thank you + happy shopping!